We will gladly accept returns of most items that are unused and unworn that have the tags still attached within 15 days or receiving your item. However, for sanitary reasons, intimate garments containing a gusset (i.e. panties, teddies, swimwear) cannot be returned. Shipping and Handling on returns or exchanges are nonrefundable.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, the buyer is responsible for return shipping fees, then we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once your items are received and confirmed to be in original condition a refund will be issued back in the original form of payment.
For more information regarding returns please email us at Lisa@pinnedupbralounge.ca