Return Policy
At Pinned Up Bra Lounge, we want you to feel confident in your purchase. Please review our policy below for details regarding store credit, exchanges, refunds, and final sale items.
In-Store Purchases
Bras, Lingerie & Swimwear
Eligible for store credit within 10 days of purchase provided:
- Items are unworn and unused
- Tags remain attached
- Items are free of perfume, deodorant, smoke, pet hair, or damage
Clothing
Eligible for:
- Refund
- Exchange
- Store credit
within 10 days of purchase, provided items are unworn, unwashed, and tags remain attached.
Final Sale Items
The following items are final sale and cannot be returned, exchanged, or credited:
- Any item purchased on sale or with a promotional discount/code
- Panties or any item containing a gusset
- Booby tape, adhesive products, nipple covers, and intimate accessories
- Delicate washes, lubricants, intimate oils, and other personal care products including Soak, Eucalan, and Peach and Cream products
- Gift cards
Online Orders
To request a return for an online order, please email:
info@pinnedupbralounge.ca
Customers are responsible for return shipping costs. Original shipping charges are non-refundable. Orders that originally qualified for free shipping may have shipping costs deducted from refunds if returned items bring the order total below the free shipping threshold.
Returns sent without prior approval will not be accepted.
Once approved items are received and inspected, eligible refunds or store credits will be processed accordingly.